Shipping
- Free shipping to addresses in the United States. We don't ship outside the U.S. yet.
- Batch 1 pre-orders are estimated to ship in January 2027. We'll email you tracking when your sensor ships.
- If your sensor won't ship by February 28, 2027, we'll email you before then with a new date. You can choose to wait or cancel for a full refund.
Lost or damaged deliveries
If your sensor arrives damaged, or tracking says it was delivered but you don't have it, email us within 14 days and we'll make it right at no cost to you.
Cancelling a pre-order
Cancel any time before your sensor ships for a full refund. Email support@movecatching.com with your order number (it starts with MV-).
Returns (30 days)
Not happy with your sensor? Return it within 30 days of delivery for a full refund of what you paid for it, including tax. Please send it back in good condition with the strap and cable. Email support@movecatching.com for return instructions. Return shipping is on us if the sensor is defective; otherwise it's paid by you.
1-year limited warranty for manufacturing defects
If your sensor stops working because of a defect in materials or workmanship within 1 year of delivery, we'll repair or replace it, or refund you if we can't. This covers the original buyer or the person they gave it to. It doesn't cover damage from misuse or accidents, or normal wear of the strap. To make a claim, email support@movecatching.com with your order number and what's happening. This warranty gives you specific legal rights, and you may have other rights that vary by state.
Subscriptions
Your first 6 months of MOVE Pro or MOVE Coach are free. Your plan starts charging when they end, unless you cancel or switch plans before then (MOVE Pro and MOVE Coach can switch to each other, or cancel and switch to MOVE Free). We'll email you a reminder 20 days before your free months end, 30 days before each yearly renewal, and once a year on monthly plans, each showing the price, the charge date and how to cancel or switch plans. Monthly plans also get a receipt email each time they're charged. After the free months, you can cancel anytime and keep access until the end of the period you already paid for. Plan charges aren't refunded for partial periods, except where the law requires it.
If you return your sensor, the plan it started ends and you won't be charged for it. A MOVE Coach plan ends only if you return every sensor on it.
How refunds are paid
Refunds go back to the way you paid, usually within 5 to 10 business days after we approve them.
Gifts
The buyer can cancel or return a gifted sensor, and the refund goes to the buyer. The person who received it can make warranty claims. If you don't have the order number, email us the buyer's name and email and we'll find the order.