MOVE Catching Sensor | Privacy Policy

MOVE LLC ("MOVE", "we") makes the MOVE Catching Sensor and its software. This policy explains what we collect, why, and who sees it.

What we collect

Order details: name, email, shipping address, what you bought, and a gift message and recipient name if you add them. We save the email you type at checkout as soon as you enter it, even if you don't finish (see the reminder below). Payments are handled by Stripe; we never see or store your full card number.
Sign-ups and messages on our website: if you join the Early Access list, we keep your name, email, and the role and team you give us. If you join the international waitlist, we keep your email and country. If you contact us, we keep your name, email, team, role and message.
Account details: name, email, team, role (player or coach), and for players an age group. For a player under 13 we also keep the birth year and the parent's email, with the parent's consent.
Training data: motion data from your sensor (glove speed, timing, angles, the 3D path of the glove), the raw sensor readings, and the video clips, still images and body-angle readings from catches you film. When you're on a team, these upload to MOVE's cloud a few minutes after a catch.
Things you write or say: notes, voice memos, what you worked on in a session, tags, messages with your coaches, and questions to MOVE AI. Speech in the app is turned into text on your device.
Pitch data your coach adds: pitch-tracker files (like TrackMan or Rapsodo) can include the pitcher's name. We use them only to pair pitches with catches for that team.
Feedback: if you rate a MOVE AI answer, we keep the rating and the answer it was about.
App and device information: device type, app version, crash reports (you can turn these off in Settings), and a check that requests come from the real MOVE app.

How we use it

To fill your order and send order emails, like your confirmation and tracking.
If you enter your email at checkout but don't finish, we may send you one reminder email. You can unsubscribe from it.
To run the app and dashboard: work out your catch metrics, 3D glove path and video timing (on your device and on our servers), and show your catches, metrics and videos.
To share your training data with the coaches of teams you join.
To answer MOVE AI questions and tell you about your training (see MOVE AI below).
To improve how MOVE measures catches, including training MOVE's own models (see Our own models).
To keep MOVE secure and stop misuse.
To send product news only if you opted in; unsubscribe anytime.
To email Early Access members about pre-orders and MOVE's launch, and waitlist members when MOVE ships to their country. Every one of these emails has an unsubscribe link.
To answer messages you send us.

MOVE AI

MOVE AI answers questions about your training, summarizes sessions, picks clips and charts, and helps coaches plan. To do that, we send your question and only the numbers, notes and session details needed to answer it to an AI provider that works for us. Today that is OpenAI, with Anthropic as a backup. Inside MOVE AI, catchers are shown as labels like "Catcher A", not by name.

Our AI providers may not use your data to train their models, and keep it only as long as they need to answer and to prevent abuse (up to 30 days).
MOVE AI is off for players under 13. None of their data goes to an AI provider.
Your MOVE AI chat history stays on your device.
If you ask MOVE AI to read an answer aloud, the answer's text may go to a voice provider. Your own voice recording does not.
On the MOVE Coach web dashboard, spoken questions use your browser's speech recognition. Chrome sends the audio to Google; Safari sends it to Apple.
AI answers can be wrong. They are not medical advice.
We may add AI features or change AI providers. Any new provider gets the same limits and is listed on this page before it receives any data.

Our own models

We use training data, including video, to build and improve MOVE's own models: catch detection, glove tracking, metrics and coaching tips. These models are MOVE's, run by MOVE, and never sold. Where we can, we remove names and team details first. We never give our AI providers or any other outside company your data to train their models.

Under 13: only with the parent's separate permission (a box the parent can leave unticked). It's never needed to use MOVE.

AI apps a coach connects

A coach can connect their own AI app (for example Claude) to MOVE, to ask about their team or draft practice programs. That AI company then receives the team's catch data and the names of players 13 and over, under the coach's own account with that company and its privacy terms. Players under 13, and players whose age the team hasn't recorded, are never included. Anything the AI drafts stays unpublished until the coach publishes it. The coach can disconnect at any time.

Your team: your coaches see your training data, videos, notes, session notes and messages. If you're 13 or older and opt in to the team leaderboard, your teammates see your name, your numbers and your clips there.
Clubs and colleges: if your team's coach allows it, the club or college that runs the team can receive the catches of players 13 and over: numbers, plus video and raw sensor data if they take them. The coach can stop this at any time.
Teams and organizations with a signed agreement: some teams, schools, clubs and professional organizations sign their own agreement with MOVE about how their data is handled. Where they do, that agreement decides how MOVE handles the organization's data, for example who can see it, where it is stored, how long it is kept and whether names are removed from MOVE's copy. A signed agreement can add protections. It can't take away any right this policy or the law gives a player or a parent. Until an agreement is signed, this policy applies as written.
AI apps a coach connects (see above).
Services that run MOVE (listed below).
The law: when the law requires it, or to protect someone's safety.
A sale of MOVE: if MOVE is sold or merged, your data moves with it and stays under this policy.

We don't sell your personal information or share it for advertising.

Services that run MOVE

Current list, last changed November 6, 2026:

Stripe: payments.
Google Firebase / Google Cloud, in the U.S.: accounts, data, video, crash reports and notifications.
Apple: app checks and notifications.
Shippo and shipping carriers: shipping labels and delivery.
Google Workspace (Gmail and Sheets): order and account emails, order records, and the Early Access list.
MailerLite: Early Access, waitlist and product news emails.
Netlify: our website, and the Early Access and Contact forms.
Google Fonts: the fonts on our website.
Cloudflare: website visit counts.
OpenAI, with Anthropic as a backup: MOVE AI.
A voice provider: reading MOVE AI answers aloud, when that's turned on.

Website

Our website uses privacy-friendly analytics that count visits without cookies and without following you to other sites. Stripe uses cookies at checkout to prevent fraud. Our forms are hosted by Netlify, which stores what you send us. The site's fonts load from Google, which sees your IP address and browser when it sends them.

Catchers under 13

Children under 13 can't create their own account. A parent or guardian sets up and approves the account first. For players under 13:

We collect what MOVE needs to work: the player's name, team, age group, birth year, the parent's email, sensor data, videos, notes, messages with their coaches, and crash reports.
MOVE AI is off. None of their data goes to an AI provider, to AI apps a coach connects, to clubs, or to a leaderboard.
Their coaches see their training data, videos, notes and messages, the same as for other players.
We use their data to train MOVE's own models only if the parent ticks that box.
We don't sell their data or use it for advertising.
We delete their data within 30 days after the account is closed or a parent asks. We also delete it after 24 months with no use.
A parent can see, change or delete their child's data, or stop us collecting more, by emailing support@movecatching.com.
If we want to use their data in a new way, we ask the parent first.

Our website forms (Early Access, the waitlist, Contact and checkout) are for adults and teens 13 and over. If you're under 13, ask a parent to sign up for you. If we learn we've collected a child's information through our website without a parent's consent, we delete it.

Your choices

See, correct or delete your data, or delete your account: email support@movecatching.com and we'll do it within 30 days.
Delete videos anytime in the app.
Turn off crash reports in Settings. Leave the team leaderboard at any time.
Coaches can disconnect AI apps and stop a club feed at any time.
California and other states' residents have extra rights to know and delete; we honor these requests for everyone.

How long we keep it

While your account is open. Accounts of players under 13 are deleted after 24 months with no use. Videos on your phone may be removed after 30 days unless you opened a catch from that session; your numbers stay. Order records are kept as long as tax law requires (usually 7 years). Early Access and waitlist sign-ups: until you unsubscribe or ask us to delete them, and no longer than 2 years after MOVE launches in your country. Messages you send us: up to 2 years.

Security

Data is stored with Google Cloud and protected by account sign-in and access rules. No system is perfect, so we'll tell you if a breach affects you.

Changes

We'll post any update here with a new date. If a change affects how we use your data, including a new kind of AI use, we'll email you first. For players under 13, we ask the parent before any new use.

Contact

support@movecatching.com · MOVE LLC, 129 Holmes Street South, Shakopee, MN 55379.

Privacy Policy